Will my child receive a membership card?
Each student is issued with a membership card which must be scanned by Customer Service at every lesson to gain entry to the pool.
Can my child use the pools outside their swimming lesson?
Absolutely. All children become a member of the Boroondara Leisure and Aquatic Facilities. The students have unlimited access to the pools to practice their newly learned skills or to just have fun in the water with family and friends. Students also have access to the slide at the Kew Recreation Centre during scheduled public times at no additional cost. Please note, minimum height requirements apply.
How will I know if my child is ready to move up?
All students in our program are continually assessed by the teacher for improvement and readiness for upgrading to the next level. Once they feel that a swimmer is ready they will notify the Teacher in Charge for a formal assessment. The Teacher in Charges decision is final and he/she will discuss the outcome with the swimmer/parent either face to face or via an email progress report.
How long will it take for my child to learn to swim?
Every child progresses at a different rate. There is no one answer and we strongly encourage parents to not make comparisons with other children. Some children will progress quickly, others will take considerably longer. Variables that can influence learning include (but not limited to) overcoming a fear, natural aptitude and the amount of practice that occurs outside lessons.
Progression occurs within a level. Not reaching the next level does not indicate a lack of skill acquisition. Children improve within levels. It is also important for them to learn a skill rather than perform it once before they move to another class.
How do I pay for swimming lessons?
Convenient fortnightly direct debit payments encourage continual skill development with no re-enrolment process. Every second Thursday the agreed debit amount is withdrawn from your nominated bank account or credit card.
The debit pays for the day of the debit and the following thirteen days.
If a debit has failed, you will be notified via text and/or email on the debit date. A $15.00 fee is charged for any rejected debit.
Can I suspend my Swimming Lesson membership?
During the swimming lesson season we offer two make-up lessons plus a no-cost medical suspension.
Medical suspensions require an absence of two or more consecutive weeks with a medical certificate that captures the dates of the missed lessons.
Suspensions during the 3 non-program weeks between late-December and mid-January are not typically offered as the cost of the 22 week program is spread over the 26 week season. Debits that occur during non-program periods are therefore capturing the 22 program weeks only. You are not paying extra from non-program weeks.
Membership benefits remain active during non-program weeks.
As a goodwill gesture an opportunity to suspend one fortnight during the 2018-19 Christmas/New Year period will be offered.
How do I cancel my membership?
Swimming lesson memberships are perpetual direct debit agreements with no “lock in” period or cancellation fees; we simply need 14 days written notice of cancellation.
At the end of the swimming lesson season, your membership automatically ceases and no further debits will occur.
What happens if my child has injured themselves and cannot swim for an extended period of time?
Medical suspensions are available at no charge for students who are unable to attend 2 or more consecutive lessons. Medical suspensions can be back-dated for one month and must be arranged in person or email and be accompanied by a supporting medical certificate.
Are there make-up lessons for missed lessons?
If you are unable to attend a swim lesson, just let us know prior to the lesson and we will arrange a ‘make-up lesson’ at no cost. Every student is entitled to 4 make-up lessons for every 12 months of enrolment. For full details please refer to our Make-Up Lesson Procedure.
Is the pool heated?
Yes, all of our pools are heated, even our outdoor pools.
What if my child becomes upset during their swimming lesson?
Please be aware that it is not uncommon for young children to require a period of time to adjust to swimming lessons. Most children will settle within a few weeks; however we do encourage parents of preschool-aged children to bring bathers along during the first couple of weeks in case your child requires additional support.
What do we need to bring?
Bathers, towel, goggles and dry clothes to change into after their session.
Does my child need goggles?
Goggles are not a compulsory part of our program, however we highly recommend children gain experience both with and without goggles.
They may appear insignificant but they can make a large difference to a child’s learning journey as they progress through swimming lessons. Most children who do not wear goggles close their eyes as they swim. This can lead to them becoming disorientated or preoccupied which makes them unable to focus on their stroke technique. We offer a great range of affordable youth goggles. Just ask Customer Service for assistance.
What is the Watch Around Water Policy?
Children under 5 – must be accompanied in the water and remain within arm’s reach of an adult.
Children under 10 – must be accompanied and constantly supervised by an adult.
In swimming lessons, students enrolled in infant (Starfish, Periwinkle, Minnow) classes require their parents to be in the water with them.
To provide the safest possible environment at all times, in other swimming lesson classes, parents are required to abide by Watch Around Water with constant supervision of their children under 10.
See ‘Supervision of students during and outside lessons’ section for more information.
What qualifications and checks do our teachers have?
Our Teachers and Teachers In Charge hold nationally accredited Teacher of Swimming & Water Safety Certificates, a current CPR and a First Aid certificate. They all hold Working with Children Checks and have undergone a Criminal History Record screen and Safeguarding Children and Young People training.